Angel Surgery

Important changes to our appointment system

From Wednesday 12th July 2023 we will be introducing a new online triage appointment system. We will transition from a ‘first come first serve’ model to a ‘total triage’ model. This means appointments will be booked in based on clinical need rather than who gets through on the phone first.

Instead of calling or coming to the practice, you will be able to send in a consultation online via e-consult which can be accessed on our website or on the NHS App. If you do not wish to use our online system, you are still able to call the practice for an appointment however please note that the reception team will not book you an appointment directly but will need to ask you questions to complete an online consultation form on your behalf. All incoming online consultations will then be triaged by a clinician, who will decide on the most appropriate mode of care delivery.

We aim to respond to all consultations within 48 hours and if the clinician feels it is necessary to contact you as a priority, we will be in touch sooner. If you have submitted an online consultation, there is no need to call the practice to check we’ve received your request, please be assured we will contact you.

Thank you for your patience and understanding during this time. These changes are being made to improve our access and to help our patients to gain the most appropriate advice and assistance in a more efficient way.

How it will work

Patients submits an enquiry in their own time through a structured online consultation form via the practice website, or patient phones the practice and administrative staff complete an online consultation form (or a shortened version as a template) on behalf of the patient.

Administrative staff filter admin requests and send clinical queries to the most appropriate clinician flagging urgent requests.

The clinical history is presented in a way that is quick and easy to assimilate. Clinician responds through the most appropriate channel.

The outcome:

  • Online message
  • Video consultation
  • Telephone consultation
  • Face-to-face consultation

New appointments flow.

If you require the above image in an alternative format, please contact reception.